Loyal customers buy more. Loyal customer care is significantly cheaper than gaining new customers.
You need insight into your customer. You must know the way they think and work in each phase of the purchase pathway. Dynamics CRM helps you determine which part of your assortment is best for each individual customer. Discover simply where your business opportunities lie, what will happen with your customer in the future, and what you have to do in order to keep your customer.
Dynamics CRM enables you to offer two things to your customer: the right information about your products and services according to their interest, and an offer that they will promptly accept. By doing so, you improve the conversion and shorten the sales cycle, which, not least, contributes towards better sales revenue planning and maintaining a healthy cash flow.
For your client, the journey doesn’t end with the sale. Quite the contrary – it has only just started. Through Dynamics CRM, you stay in touch with your customer and take care of them in the manner that suits them the most. This way you guarantee that they will keep returning to you, spread the good word about you, and, not least, that they will also buy more expensive products and services.
Creating satisfied customers is not a coincidence. Dynamics 365 connects all segments of customer service and ensures a 360-degree view of the customer.
Companies that use CRM solutions have, on average, increased sales for 29 per cent, sales team productivity for 34 per cent, and sales forecast accuracy for 42 per cent.
“The CRM solution enables us a unified management of sales opportunities and effective management of the sales funnel. We keep building the system by implementing other business fields.”
“The Microsoft CRM solution enables us efficient and transparent work with our customers. I highly recommend it.”
“With the help of Business Solutions and the Magento online store, we gained an effective tool for sales opportunities in our enterprise. The integration with the Dynamics NAV business information system works flawlessly.”
“With Microsoft Power BI we gained a simple, quick, and complete overview of the dynamics inside the existing work processes. The business data, which didn’t use to be processed, became valuable information for monitoring work and business decisions with Power BI.”
“The use of Power BI enables us a quick and effective sales, deliveries, supplies overview, etc. By implementing it, we gained an overview of the entire business, and at the same time, Power BI grants us simple contact with buyers and suppliers.”