What do you gain with Dynamics 365 for Customer Engagement

Enable customers to choose relationship communication channels, perceive customers in real time based on interaction history, give your agents a detailed overview of your customers’ journeys, and enable immediate engagement via chatrooms and Chatbot technology for your customers.

01

Guarantee a quick and personalized service

Direct your agents towards appropriate actions by automatized guides. With a 360-degree view, handle each customer like a VIP customer. Avoid problems with services and support by predictive care. Make looking for answers easier by self-services and communities, and direct cases from any channel to the right agent intelligently.

02

Learn from every interaction

Analyze the operation of contact centres and the interactions of agents to improve customer collaboration, include new agents quickly and promptly inform them about new functions and recognized good practices with personalized learning in applications. Optimize the level of staff and assign resources, survey and measure feedback after each performed service to improve service quality.

03

Innovate with AI views into interactions

Ensure a better customer service with the Dynamics 365 Virtual Agent. Allow better creation and improvement of ChatBots to customer help expert, turn making decisions that improve customer satisfaction and workforce productivity easier by relying on data from Dynamics 365 Customer Service Insights.

04

Enable connected support

Gain the best practices in modern customer relations management with Microsoft Dynamics 365 for Customer Service. In Business Solutions, we harmonize these practices with the particularities of your business and market. We help you become a wanted partner through the whole customer lifecycle.

Sucess Stories

AMZS d.d.
Andrej Cergolj, Head of commercial department and assistance

“The CRM solution enables us a unified management of sales opportunities and effective management of the sales funnel. We keep building the system by implementing other business fields.”

Elastomeri d.o.o.
Maja Podergajs, Administrator

“The Microsoft CRM solution enables us efficient and transparent work with our customers. I highly recommend it.”

IC Elektronika d.o.o.
Barbara Moškon, Assistant director

“With the help of Business Solutions and the Magento online store, we gained an effective tool for sales opportunities in our enterprise. The integration with the Dynamics NAV business information system works flawlessly.”

CVS Mobile d.d.
Valter Grilanc, CFO and Head of Power BI project

“With Microsoft Power BI we gained a simple, quick, and complete overview of the dynamics inside the existing work processes. The business data, which didn’t use to be processed, became valuable information for monitoring work and business decisions with Power BI.”

Pronega d.o.o.
Tomaž Leban, Director

“The use of Power BI enables us a quick and effective sales, deliveries, supplies overview, etc. By implementing it, we gained an overview of the entire business, and at the same time, Power BI grants us simple contact with buyers and suppliers.”