What you gain with Microsoft Dynamics 365 for Field Service

Increase productivity with the optimization of your meetings in a particular day, and with optimized pathways and tasks. Ensure your technicians complete customer and workplace data on their mobile devices even when they are offline. Reinforce customer satisfaction and loyalty with web portals for self-service access, for insight into field service performance status and for monitoring technical staff’s work in real time.

01

Be more proactive, be more efficient

Uncover, diagnose and solve problems with IoT and predictive technology even before customers realize that a problem exists. Automatically create and plan work orders, distribute technicians with the correct sets of skills and equipment and grant them access to customer information from their mobile devices. Transfer from on-demand services to planned maintenance, repair, clean and change parts only when it’s really necessary.

02

Optimize resources

Enable automatic resource distribution depending on evaluation algorithms, enable dispatchers to manage resource allocation in multiple work assignments with the aid of a drag-and-drop schedule distribution panel. Improve stockpile management by monitoring stocks up to truck level and real-time visibility.

03

Simplify workflow

Ensure to your technicians that they arrive on location on time by forwarding important data to their mobile devices, including the best route, operating instructions and the details of the work order. Guarantee a personalized service by providing the technicians with a 360-degree view of customer wishes or customer history. Enable them continuous data access regardless of limited mobile network reception or internet access with offline modes, geofitting and push notifications. Simple access to work orders allows technicians to review their assignments on any platform, mobile or web.

04

Create simple services

Build customer trust with a clearer customer service experience that flawlessly shares price, contract and distribution data. Provide your customers with an interface that makes their self-planning of meetings and monitoring service activities easier. View things from the buyers’ perspective by sending out surveys immediately after service calls.

05

Revolutionize field services with mixed reality

Empower your experts with the most modern equipment like video calls, notifications and file-sharing, which enable them to solve problems correctly. Additionally, solve complicated problems faster with Dynamics 365 Remote Assist on HoloLens devices.

06

Transfer from on-demand services and empower your team

Optimize resources, empower your field co-workers and materialize your buyers’ expectations with the capacities of Microsoft Dynamics for Field Service. With this solution, you gain the best practices in the administration of modern field service management. At Business Solution, we harmonize these practices with the particularities of your field and market. We help you become a wanted partner throughout the customer lifecycle.

Sucess Stories

AMZS d.d.
Andrej Cergolj, Head of commercial department and assistance

“The CRM solution enables us a unified management of sales opportunities and effective management of the sales funnel. We keep building the system by implementing other business fields.”

Elastomeri d.o.o.
Maja Podergajs, Administrator

“The Microsoft CRM solution enables us efficient and transparent work with our customers. I highly recommend it.”

IC Elektronika d.o.o.
Barbara Moškon, Assistant director

“With the help of Business Solutions and the Magento online store, we gained an effective tool for sales opportunities in our enterprise. The integration with the Dynamics NAV business information system works flawlessly.”

CVS Mobile d.d.
Valter Grilanc, CFO and Head of Power BI project

“With Microsoft Power BI we gained a simple, quick, and complete overview of the dynamics inside the existing work processes. The business data, which didn’t use to be processed, became valuable information for monitoring work and business decisions with Power BI.”

Pronega d.o.o.
Tomaž Leban, Director

“The use of Power BI enables us a quick and effective sales, deliveries, supplies overview, etc. By implementing it, we gained an overview of the entire business, and at the same time, Power BI grants us simple contact with buyers and suppliers.”