CRM - Customer Relationship Management

Effective marketing and sales processes

A modern customer relationship management system can reduce costs, improve sales performance, and increase profitability while strengthening customer satisfaction and loyalty. With the dynamics 365 CRM system, establish agile processes that ensure that you focus on your customers as much as possible and, simultaneously, better manage revenue and cash flow. 


Advantages of using CRM solutions

If you want to improve sales, the key is to know the customer well and how they think and act at each stage of the buying journey. Dynamics CRM helps you discover your customers' preferences, where the business opportunities are, what will happen with the customer in the future and what you need to do to keep them with you. 

Dynamics CRM allows you to provide customers with the correct information about products and services at the right time, based on their interest, and an offer they will immediately accept. This improves conversion and shortens the sales cycle, which helps to better plan sales revenue and maintains a healthy cash flow. 

With a sale, your relationship with the customer does not end but just begins. With the help of dynamics CRM, you can stay in touch with the customer and take care of him in the way that suits him best. This ensures the customer will keep returning and builds a valuable relationship based on trust and loyalty. 

With the help of advanced CRM solutions, you can automate the preparation of offers, the conclusion of contracts, the practice of work orders, and cost management. In addition, you can track the achievement of marketing and sales goals in real time and quickly analyze data and predict trends. 

On average, companies using CRM solutions increase their sales by 29%, sales team productivity by 34%, and sales forecast accuracy by 42%

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What they say about us

The CRM solution enables us to manage sales opportunities in a unified way and effectively manage the sales funnel. We continue to build the system by introducing other business areas.

AMZS d.d.
Andrej Cergolj, Head of Sales

Microsoft's CRM solution allows us to work efficiently and transparently with our customers. I recommend it.

Elastomeri d.o.o.
Maja Podergajs, Administrator